When engaging in a conversation you can easily be overwhelmed by the emotional climate of the discussion and therefore this can have a negative effect on the way you act. When dealing with issues that can generate tension or anger, you respond with frustration.
This attitude is negative and inefficient and can lead to conflict. Instead of reacting it would be more constructive to analyze what might be the most appropriate way to deal with the problem. Then be able to think about your own emotions and thoughts. If you can manage negative emotions and thoughts, you will be able to achieve better results.
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Interesting topic, isn’t it? If you feel like this topic can benefit your volunteers, here is a step-by-step guide for you to run this session with your association. Thank you for this great session Sir Mauro Galluccio.