Training
When engaging in a conversation you can easily be overwhelmed by the emotional climate of the discussion and therefore this can have a negative effect on the way you act. When dealing with issues that can generate tension or anger, you respond with frustration.
This attitude is negative and inefficient and can lead to conflict. Instead of reacting it would be more constructive to analyze what might be the most appropriate way to deal with the problem. Then be able to think about your own emotions and thoughts. If you can manage negative emotions and thoughts, you will be able to achieve better results.
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resources
- Aquilar, F., Galluccio, M. (2008), Psychological Processes in International Negotiation. A Theoretical and Practical Framework. Springer: New York.
- Chow, R. M., Lowery, B. S., & Knowles, E. D. (2008). The two faces of dominance: The differential effect of ingroup superiority and outgroup inferiority on group identification and group-esteem. Journal of Experimental Social Psychology, 44, 1073-1081.
- Fessler, D.M.T., Pillsworth, E.G., Flamson, T.J. (2004), “Angry men and disgusted women: An evolutionary approach to the influence of emotions on risk taking” in Organizational Behavior & Human Decision, 95, pp. 107-123
- Galluccio, M.; Beck, A.T. (2015), “A Cognitive insight on Cooperation and Conflict”, in M., Galluccio (Eds.) The Handbook of International Negotiation: Interpersonal, intercultural, diplomatic perspectives. Springer: New York.
- Isen, A. M. (2004), “Some Perspectives on Positive feelings and Emotions” in Manstead A.S.R., Frijda, N., Fischer, A. Feelings and Emotions. Cambridge: Cambridge University Press, pp. 263-281.
- Seaward, B. & Bartlett, L. (2002) Hot Stones and Funny Bones: Teens Helping Teens Cope with Stress and Anger. HCI Teens.
- Vicky Karkou (2010), Arts therapies in schools : research and practice, Jessica Kingsley.
